Awaken & Thrive Coaching Privacy Policy
Last Updated: [Nov.11.2025]
Awaken & Thrive is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and safeguarded when you engage with Awaken & Thrive services.
1. Information We Collect
We collect information that allows us to provide coaching services and manage your client experience:
a. Information You Provide Directly
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Name
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Email address and phone number
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Intake form responses
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Scheduling information
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Payment confirmation details (processed through third-party providers; we do not store full card numbers)
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Messages you send to bill@awakenandthrive.org
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Notes you voluntarily share during sessions
b. Automatically Collected Information
If you visit our website, anonymized data may be collected, such as:
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Browser type
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Device information
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General usage analytics
We do not track sensitive personal data, health records, or any information not directly relevant to providing coaching support.
2. How Your Information Is Used
We use your information solely for:
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Delivering and improving coaching sessions
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Scheduling and client communication
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Processing payments and invoicing
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Managing your client account
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Sending session reminders or updates
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Basic analytics to improve the website or service experience
We do not sell, rent, or share your data with marketers or third-party advertisers.
3. Confidentiality
Session content and personal information are kept confidential with the following exceptions required by law:
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If you disclose intent to harm yourself or someone else
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If a court orders release of specific information
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If mandated reporting applies (e.g., threats or imminent harm)
Because Awaken & Thrive provides coaching, not therapy, we do not maintain or store clinical health records.
4. Data Storage and Security
We use industry-standard tools to protect your personal information. This includes:
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Secure coaching platforms (e.g., CoachVantage)
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Encrypted email systems
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Secure payment processors
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Password-protected files when appropriate
Only authorized individuals within Awaken & Thrive or Mormon Discussion Inc who need access to client information for administrative purposes will have access.
5. Your Rights
You may request at any time:
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Access to the personal information we hold about you
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Corrections to inaccurate information
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Removal of your data from our systems (unless required for record-keeping or legal compliance)
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Clarification of how we use or store your information
To submit a request, email bill@awakenandthrive.org.
6. Third-Party Services
We may use trusted third-party providers for:
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Scheduling (CoachVantage)
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Video calls (Google Meet)
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Payment processing (Stripe, PayPal, or similar)
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Email communication (Google)
These providers have their own privacy policies that govern how they handle your information. We do not control or store their internal data practices.
7. Data Retention
Client information is kept only as long as necessary to:
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Provide coaching services
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Maintain legal or financial records
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Comply with nonprofit reporting requirements
You may request earlier deletion if appropriate.
8. Children’s Privacy
Services are intended for adults 18 and older.
We do not knowingly collect or store personal information from minors.
9. Updates to This Policy
We may update this Privacy Policy to reflect changes in services, laws, or best practices.
The “Last Updated” date will always indicate the most recent version.
10.Contact
If you have questions about this policy or how your information is handled, contact: awakenandthrivecoaching@gmail.com
11. Nonprofit Affiliation
Awaken & Thrive operates under Mormon Discussion Inc, a 501(c)(3) nonprofit.
Your data is handled exclusively by Awaken & Thrive for coaching purposes.
Nonprofit affiliation does not affect the confidentiality practices described here.
Bill Reel
Awaken & Thrive
Email: awakenandthrivecoaching@gmail.com